Refund Policy – Martvo

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At Martvo, customer satisfaction is our top priority. If for any reason the product you purchased does not meet your expectations, we offer refunds under specific conditions.

1. Eligibility for Refund

  • The product received is damaged, defective, or incorrect.

  • The product was damaged during delivery.

  • The product delivered does not match the item ordered.

2. Non-Refundable Items

  • Products that have been used or altered.

  • Products purchased on sale, offer, or discount.

  • Items damaged due to customer misuse or negligence.

3. Return Process

  • To request a refund, contact us within 24 hours of receiving your order.

  • Products must be returned in original condition, unused, and in the original packaging.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refund Procedure

  • Once the returned product is received and inspected, approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method only.

5. Contact Us

For any refund inquiries, please reach out to us: